I was recently trawling through some screen captures from 2009, taken when I was a very active player in the MMORPG The Lord of the Rings Online. Several included the chat window as I hadn’t turned off the GUI when I pressed “print screen”. Hence I read a few fragments of chat which subsequently reminded me of a problematic situation our guild experienced for a couple of months. That being when someone joins your guild and at first seems like a good fit but later starts becoming difficult and unreasonable with regard to their expectations and online behaviour. The person in question in this instance eventually stated that they had mental health issues but by the time this was raised a lot of harm had been done to all parties concerned. They ended up leaving after an argument centred around perceived personal slights and a lack of support for their needs. It was an upsetting experience that was poorly handled, although it wasn’t any particular person’s fault.