On 23rd February 2013 I was invited along with several other members of the LOTROCommunity (AKA the unofficial forums) to listen to an online talk from a former Codemasters employee. It was regarding their involvement with the European service of The Lord of the Rings Online between 2007 and 2011. Sincilbanks (their forum name at the time) was online customer services manager and during their tenure oversaw the daily administration and support of the game for non-US customers. The discussion provided a very interesting insight into the running of the MMO and and drew attention to clear ideological and business differences between Codemasters and Turbine at the time. It also highlighted the significance of EU customers to Turbine and answered some of the questions that have persisted over the years regarding the disparity between the two services.