Star Trek Online: Black Screen Bug
Over the last year an intermittent bug has been plaguing the MMORPG, Star Trek Online. For most players it is not unresolvable and there is a workaround. However, it is one of those bugs that is a low level source of annoyance for most and for a few unlucky players a major impediment to playing Star Trek Online. The bug is as follows. If you use the Arc game launcher to log into your Perfect World Entertainment account and then start Star Trek Online from the list of games, you will randomly get a black screen rather than the Cryptic logo and the game loading. If this occurs, you need to press ctrl+alt+del to bring up the Task Manager and manually click “End Task” to terminate the frozen GameClient.exe file. Relaunching the game from Arc a second time often resolves the issue and the game starts. However, the problem may occur again after exiting the game or it may not. It does seem to be somewhat random and capricious.
As this has happened to me, I have spent some time trying to determine what factors cause the “black screen bug”. Does it occur after a Windows update? Or a Star Trek Online or Arc client update? A video driver update? I’ve tried doing a file integrity test on the existing installation of the game but the bug will occur again shortly afterwards even if everything checks out. However, if you go directly to the installation directory for Star Trek Online and bypass the Arc game launcher altogether and click directly upon the GameClient.exe file, then the game launches without a problem every time. This squarely points to the problem being caused directly or indirectly by the Arc game launcher. Playing Star Trek Online without using Arc is not a major inconvenience. Arc simply provides some additional services that make life easier, such as the ability to easily buy in-game currency and to redeem game related item codes.
However, for a percentage of Star Trek Online players, the “black screen bug” is not so easily remedied and is a much larger problem. Not everyone finds launching the game directly from the GameClient.exe file bypasses the bug. I have found several subreddits and Steam discussions about this problem and some players have had to reinstall the entire game client to be able to continue to play the game. The technically minded have trawled through various log and error files but have not managed to determine a satisfactory explanation for this seemingly random problem. Perhaps it is time for Cryptic to look into this matter as it is obviously “a thing” for many players and may get worse overtime. It’s always best to try and get ahead of a problem than behind it. However, Cryptic are not known for their speed or decisiveness.
