Over the last year an intermittent bug has been plaguing the MMORPG, Star Trek Online. For most players it is not unresolvable and there is a workaround. However, it is one of those bugs that is a low level source of annoyance for most and for a few unlucky players a major impediment to playing Star Trek Online. The bug is as follows. If you use the Arc game launcher to log into your Perfect World Entertainment account and then start Star Trek Online from the list of games, you will randomly get a black screen rather than the Cryptic logo and the game loading. If this occurs, you need to press ctrl+alt+del to bring up the Task Manager and manually click “End Task” to terminate the frozen GameClient.exe file. Relaunching the game from Arc a second time often resolves the issue and the game starts. However, the problem may occur again after exiting the game or it may not. It does seem to be somewhat random and capricious.