Getting Stuck in Video Games
Before I begin, this post comes with a massive caveat. In fact let’s go so far as to say it is a massive, highly polished and lavishly tooled caveat. There are gamers out there that play video games to challenge themselves and to be the best. Some do it for bragging rights. Others just do it for their own self satisfaction. This is fine. You do you. As long as your gameplay and gaming philosophy doesn’t impact anyone else negatively, then that’s fine. Let me state for the record that I am not that kind of gamer and this post is aimed very much at the average person who plays for entertainment, fun and to unwind. You know, the majority of people who play video games. So any responses to this post that fall into the “git gud” school of thought are irrelevant and can politely “go forth and multiply. Now we have established our frame of reference, let us proceed.
Every now and then all of us who play video games to varying degrees, will encounter a task, mission or boss fight in our game of choice that they cannot complete. It may be due to not having the right gear or an unexpected increase in difficulty. And if we are brutally honest with ourselves, it may all come down to our own reactions and lack of dexterity. Whatever the reason, it is never a good thing to encounter. For example, recently while playing Star Wars: The Old Republic (specifically Knights of the Fallen Empire. Chapter XII: Visions in the Dark) I got stuck on a boss fight. The NPC, Vaylin, uses ranged and melee force attacks. You have to avoid ground based AoE attacks and do damage at close quarters, as they have a force bubble that reflects damage. I play a class that does ranged DPs (Smuggler) but this fight is better suited to a Jedi. The story restrictions means there’s no companion present to do healing. So I lost health faster than I could do damage. Hence I died. A lot.
Now this is a classic example of how a “one size fits all” boss fights can leave some classes at a distinct disadvantage. I don’t mind a challenge to a degree and don’t expect things to be continuously tickety-boo in games. However, there comes a point where having to repeat something that you are patently struggling with, ceases to be enjoyable. Due to the way SWTOR is designed, if I couldn’t complete this bossfight, I could not progress any further through the expansion. From a business perspective, this is not a good situation. An unhappy customer is likely to stop playing and paying. I came dangerously close to this. I was frustrated and also annoyed because I take a very transactional approach to gaming. I am not paying to challenge myself and to be the “best I can be”. I am paying to be entertained. I don’t expect to be impeded by a game.
Now I would like to draw your attention to several single player games that I have played that take a very proactive approach to “players getting stuck”. Call of Duty Modern Warfare 2 politely asks whether you would like to lower the difficulty setting, if you keep getting your butt kicked. Ghost Recon: Breakpoint, as well as many other big, action RPGs, has a “Story Mode” which radically dials down the difficulty of the content to allow players to focus on the narrative. Now SWTOR does have three modes of difficulty but sadly it doesn’t seem to be a finely tuned system. Even in the basic story mode, there are several fights throughout the game that are disproportionately hard. They seem to penalise some classes. So perhaps there needs to be more than just a choice of difficulty.
I eventually completed this problematic content in SWTOR. It took 17 attempts. I succeeded mainly by luck and using a medpack and came out the other end with just 7% health. I don’t consider this to be a moral victory and even now, when reflecting upon this experience it antagonises me. Simply put, this is poor game design. Games are a business and I see no merit in pissing off customers and driving them away. I believe the games should track how many times you have failed and adjust accordingly. Offering an optional buff seems the most expedient solution. At the very least the developers could offer the player the option to skip content. Getting stuck in a game is not just bad for the player, it is bad for business. Don’t punish the player. Facilitate the player.
